State Farm® Insurance Agent Steve Rich
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Daniel Fullerton
March 25, 2025
"Steve and his team were excellent to work with over the last several years. I would recommend them to anyone looking for great insurance with a personal touch."
"Thank you for the kind words, Daniel! It's been a delight serving you during your time here in Decatur! :)"
Tim Wilkins
March 24, 2025
"Super friendly down to earth."
"Thank you, Tim!! We appreciate your business & look forward to continue working with you in the future!"
James Lemons
March 9, 2024
"Steve and his associates were kind and very helpful I would recommend anyone to go there and get Insurance"
Peggy Leffers
January 16, 2024
"I have had Steve Rich as my insurance agent for decades. Always first rate in business dealings and such a nice man. I trust him."
Fizzle Sizzle
December 14, 2023
"Steve Rich is the best agent I've ever had. He's been very helpful and informative when ever I do have questions."
Sarah Aby
July 10, 2023
"Steve represents State Farm with his ki dness,patience and knowledge."
Alexis Martinez
August 9, 2022
"I just had a fantastic experience here! I don’t normally do reviews but this place was too awesome not to! Lauren helped me and she was nice, efficient and knowledgeable!"
"Thanks, Alexis! We like you too! "
Ashten Worth
August 9, 2022
"Ask for Lauren! She answered all of my questions and was able to get me set up with a life insurance policy. I’ve been with State Farm my whole life, and I’ve never had a complaint."
"Thanks, Ashten. Lauren rocks! We are so glad to have her - and you!"
Marsha Spaulding
June 7, 2021
"They're ok but the service is slow."
Marcus Bixler
April 26, 2021
"I have been with state farm for years and can't say I've any complaints. Great company."
"Thanks, Marcus! We appreciate you!"
Austin Mendez
October 4, 2019
"Friendly people. I enjoy every time I'm there."
Margaret Thornburg
October 2, 2019
"If I could give less than one star, I would. Somehow, my reporting a fender bender with no damage to either car turned into a claim for in excess of $1800 against my policy. And I knew nothing about it. For two years. The entirety of State Farm is shady, but this agency is the worst for customer service I've ever dealt with in over 20 years of carrying State Farm across three states."
James Burk
September 3, 2019
"Slow Customer service by owner. Insurance prices were raised to much higher than competition."
Paul Barnes
February 28, 2019
"Great"
"Thanks, Paul! :)"
Tony Heimann
January 3, 2019
"Excellent service handles details with very little hassle."
Carolyn Fakhfakh
September 29, 2018
"Very nice and friendly people went out of their way to help me"
"& We would do it again! Thanks!"
Justin Griffin (Fort Wayne IN-Real Estate)
July 23, 2018
"I have been with Steve for 10+ years and enjoy the insurance/service he gives me."
zac gagle
July 12, 2018
"My wife and I have had Steve Rich for insurance for my entire life. He's the best, plain and simple. He genuinely cares and he treats his customers like close friends. My In-laws and my parents have Steve too, we all are extremely happy with him!"